Terms of Service

These Terms of Service govern your use of NeedsIQ, a software service for UK protection and mortgage advisers. By creating an account, or by using NeedsIQ on behalf of a firm, you agree to these terms. If you are agreeing on behalf of a firm, you confirm you have authority to bind that firm. Together with our Privacy Policy and, for firm customers processing client data, our Data Processing Agreement, they form the agreement between you and us.

NeedsIQ produces draft documents from the information you enter: draft Demands and Needs letters aligned to ICOBS and draft mortgage suitability reports aligned to MCOB, plus supporting adviser-facing notes. Every output is a draft for a regulated adviser to review, amend, and sign off.

NeedsIQ does not give regulated financial advice, does not source products, and does not recommend a lender or insurer. It has no market data and makes no claim that any option is the cheapest or best in the market. You, the regulated adviser or firm, choose the recommendation and remain fully responsible for the advice given and the client file produced. Nothing NeedsIQ generates is advice until you, an authorised person, adopt and issue it.

You must review every NeedsIQ draft before you rely on it or give it to a client. AI-generated text can contain errors, omissions, or figures that need checking against the source facts. You are responsible for confirming that any document you issue is accurate, complete, and suitable for your client before you send or sign it. NeedsIQ is a drafting aid; it is not a substitute for the adviser's own judgement, the FCA Handbook, or your network's procedures.

NeedsIQ is for use by, or under the supervision of, a firm authorised by the Financial Conduct Authority, or an Appointed Representative operating under one. You confirm that you are such a person, or act for such a firm, and that your use complies with your regulatory permissions, ICOBS, MCOB, the Consumer Duty, and your network's requirements.

You agree not to:

• use NeedsIQ for anything other than drafting documents for clients you or your firm advise;
• share your login, exceed your plan's seat count, or resell access without our written agreement;
• enter data you are not permitted to process, or client data without a lawful basis and, where required, the client's knowledge;
• attempt to reverse engineer, scrape, overload, or probe the service, or bypass its rate limits or access controls;
• use the service to build a competing product, or to generate content that is unlawful, misleading, or that misrepresents NeedsIQ output as regulated advice from us.

We may suspend or limit access where use threatens the security, integrity, or lawful operation of the service.

You are responsible for the accuracy of what you enter and for keeping your login secure. As between you and us, you own the case content you create. You grant us the limited licence needed to host and process that content to provide the service, as described in the Privacy Policy and, for firms, the DPA. You are the data controller for client personal data; NeedsIQ is your processor.

Paid plans are billed in advance through Stripe on the cycle shown at checkout (monthly or annual for solo plans; per seat for firm plans). Fees are stated exclusive of VAT unless noted, and VAT is added where applicable. Subscriptions renew automatically until cancelled. You can cancel at any time from your settings or the billing portal; cancellation takes effect at the end of the current paid period and, except where the law requires otherwise, fees already paid are not refunded. If a payment fails we may pause access until it is resolved. We may change our fees on reasonable notice, taking effect at your next renewal.

We aim to keep NeedsIQ available and reliable but do not guarantee uninterrupted service. We may carry out maintenance, apply updates, and change features. We will take reasonable steps to limit disruption to paid customers.

We provide NeedsIQ with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided "as is": we do not warrant that its output is error-free, complete, or fit for a particular client without your review. We do not warrant regulatory compliance of any document you issue; that is your responsibility as the regulated adviser.

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that:

• we are not liable for the advice you give, the suitability of your recommendation, or any document you issue to a client, nor for any loss arising from your failure to review a draft before relying on it;
• we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill;
• our total liability to you arising out of or in connection with the agreement, in any 12 month period, is capped at the fees you paid us for the service in that period.

You agree to indemnify us against claims arising from your breach of these terms, your use of the service outside your regulatory permissions, or advice or documents you issue to a client.

You may stop using NeedsIQ and cancel at any time. We may suspend or terminate access if you materially breach these terms, if required by law, or if your account is used in a way that risks the service or other users. On termination your right to use the service ends; we handle your data on termination as set out in the Privacy Policy and the DPA, including honouring the regulatory retention period your firm requires.

We may update these terms. When we make a material change we will notify account holders by email and post the updated version here with a new date. Continued use after the change takes effect means you accept the updated terms.

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms: [email protected].